General terms and conditions

I General Provisions

§ 1 Scope of application

(1) The tariff (transport charges and conditions) applies to the transport of persons and property in the flexible mobility concept in the district of Rosenheim.

§ 2 Entitlement to carriage

(1) Persons are entitled to carriage, insofar as there is an obligation to carry in accordance with the provisions of the Passenger Transportation Act (PBefG) and the legal regulations issued based on these laws.

(2) Goods shall be transported only in accordance with the provisions of Section III.

§ 3 Fare structure

(1) The fare shall be based on the tariff zones in relation to the route kilometers traveled.

(2) The fare results from the price table for the flexible mobility concept in the district of Rosenheim (see §4(1).

(3) The operating hours for the flexible mobility concept in the district of Rosenheim are as follows:

Monday to Thursday: 7:00 a.m. to 10:00 p.m.

Friday: 7:00 a.m. to 3:00 a.m.

Saturday: 9:00 a.m. to 5:00 a.m.

Sunday: 9:00 a.m. to 8:00 p.m.

§ 4 Transport charges

(1) For the transportation of persons and property, the transportation fees/fares according to the price table for the flexible mobility concept in the district of Rosenheim are to be paid as follows:

Zone 1up to 4 km3,00 €
Zone 24 to 8 km4,20 €
Zone 38 to 10 km5,40 €
Zone 410 to 15 km7,20 €
Zone 5from 15 km7,20 €*

*plus 1,50 € per km

(Children from 0 to 6 years old are transported free of charge. This must be indicated at the time of booking).

The passenger and/or the person on whose request the transport is carried out is liable to pay.

(2) The fare should be paid in full, if possible. The driving personnel is not obliged to change amounts of money exceeding 10,- € and to accept one or two cent pieces in the amount of more than 10 cents as well as considerably damaged banknotes and coins.

(3) If the fare is not paid in full and the driver is not able to change it, the passenger will receive a receipt for the overpaid amount. The passenger may collect the overpaid amount from the office designated by the driver or the attendant upon presentation of the receipt; upon request, the amount shall be transferred.

(4) If the passenger does not agree with this regulation, he/she can be excluded from transportation.

(5) Complaints about the change must be made immediately; the same applies to incomplete or incorrect tickets and receipts under paragraph (5).

§ 5 Cleaning costs

In the event of soiling of vehicles, operating facilities, operating facilities or equipment, the cleaning costs specified in the price list will be charged. Further claims and criminal prosecution remain unaffected.

II Carriage of passengers

§ 6 Persons excluded from carriage

(1) Persons who pose a threat to the safety or order of the operation or to passengers are excluded from carriage. Insofar as these conditions exist, the following are excluded in particular

a. Persons who are under the influence of intoxicating drinks or substances,

b. Persons with contagious diseases,

c. Persons with firearms, unless they are authorized to carry firearms.

(2) The driving or supervisory personnel shall be entitled to enforce the exclusion from transportation with police assistance, if necessary.

(3) Children up to the age of 6 will only be transported if accompanied by a supervisor. Only persons who have reached the age of at least 17 are considered to be a supervisor.

§ 7 Conduct of passengers

(1) Passengers shall behave in such a way when using the operating facilities and vehicles as is required by the safety and order of the operation, their own safety and consideration for other persons. Instructions of the driving or supervisory personnel must be followed.

(2) Passengers are prohibited in particular from

a. to talk to the driver of the vehicle during the journey,

b. to open the doors without authorization during the journey,

c. Throw objects out of the vehicles or let them stick out,

d. jumping up or down while the vehicle is in motion,

e. to enter a vehicle designated as occupied,

f. to interfere with the usability of operating facilities, passageways and entrances and exits with bulky objects,

g. to smoke in vehicles,

h. Use radio receivers, sound reproducing devices and musical instruments. The use of radio and sound reproduction devices with headphones is permitted, provided that other passengers are not inconvenienced.

i. Damage or contaminate vehicles, facilities and operating equipment.

(3) Passengers may enter and leave the vehicles only at the stops. If there are specially marked entrances or exits for entering or leaving the vehicles, these must be used accordingly. Exceptions to paragraphs (1) and (2) require the consent of the driving or supervisory personnel. Passengers must enter and exit the car quickly and move up into the interior of the car. If the imminent departure is announced or the doors close, the vehicle may no longer be entered or left. Each passenger is obliged to always keep a firm footing in the vehicle.

(4) The supervision of children is the responsibility of the escorts. They must also ensure that children do not kneel or stand on the seats.

(5) If, despite warnings, a passenger violates the duties incumbent upon him or her under paragraphs (1) through (4), he or she may be excluded from transportation. The driving or supervisory staff is entitled to enforce the exclusion from carriage with police assistance if necessary.

(6) Anyone who improperly operates security devices shall pay an amount of €15, without prejudice to prosecution in criminal or fine proceedings and further civil claims.

(7) The driving or supervisory staff may direct passengers to certain carriages if this is necessary for operational reasons or to fulfill the obligation to transport. It is entitled to assign seats to passengers.

§ 8 Period of validity of tickets

(1) Single tickets are valid for one trip on the day of issue.

(2) The period of validity of tickets may not be extended.

§ 9 Tickets, interruption of the journey

(1) The passenger must be in possession of a valid ticket at the start of the journey. The ticket must be presented to the driver or supervisory staff without being asked and kept until the end of the journey.

(2) If the passenger violates the obligations under paragraphs (1), he or she is considered to be a passenger without a valid ticket and may be excluded from transportation or charged an increased fare under § 13.

(3) Interruption of the journey is not allowed.

§ 10 Free transportation

(1) Severely disabled persons, who are significantly impaired in their ability to move in road traffic due to their disability or are helpless or deaf, will be transported free of charge on local public transport upon presentation of the official identification card, which must be provided with a valid token.

(2) The accompanying person of a severely disabled person is transported free of charge in local and long-distance traffic, provided that a permanent accompaniment is necessary, and this is registered in the identity card of the severely disabled person. A token is not required for the accompanying person.

For the free transportation of severely disabled persons, a token is required in the ID card, regardless of whether an accompanying person is traveling with them. Without this stamp, the transportation of severely disabled persons is subject to payment, and the accompanying person is transported free of charge.

(3) Children up to the age of 6 are carried free of charge when accompanied by an adult passenger.

§ 11 Optional validity of tickets

(1) In the flexible mobility concept in the district of Rosenheim, only the tickets of the flexible mobility concept in the district of Rosenheim are valid.

(2) Tickets of the railroad (e.g. Bayern-Ticket) or other transport associations are not recognized in the flexible mobility concept in the district of Rosenheim.

§ 12 Invalid tickets

(1) Tickets that are used contrary to the provisions of the tariff are invalid and will be confiscated; this also applies to tickets that

a. are torn, cut or otherwise badly damaged, heavily soiled or illegible, so that they can no longer be checked

b. have been altered without authorization

c. are used by unauthorized persons

d. are used for other than the permitted journeys,

e. have expired due to the passage of time or for other reasons.

III Carriage of Goods

§ 13 Entitlement to Carriage, Definitions

(1) There shall be no entitlement to carriage of bicycles.

(2) There is no entitlement to the carriage of items in the sense of hand luggage, baby carriages, ambulances, walkers, shopping trolleys, folding boats, dogs and small animals. These will only be carried if they do not endanger the safety and order of the operation and do not inconvenience other passengers. Wheelchairs, baby carriages and suitcases must be specified at the time of booking.

(3) Dangerous substances and dangerous objects are excluded from carriage, in particular

a. explosive, highly flammable, radioactive, malodorous or corrosive substances,

b. unpacked or unprotected objects that can injure passengers,

c. Objects that protrude beyond the perimeter of the vehicle.

(4) The driving or supervisory personnel shall decide on a case-by-case basis whether items are to be accepted for carriage and where they are to be placed.

The requirements for carriage are generally only met if

a. the items are suitable for carriage by the vehicle used and are adequately and securely packed in terms of their nature, characteristics, contents and volume

b. the safety of road traffic and the health and freedom of movement of passengers are not impaired, in particular the use of passageways and boarding and alighting are not impeded,

c. sufficient space is available for safe storage of the item without interfering with the carriage of passengers.

§ 14 Hand baggage, orthopedic aids

(1) One piece of baggage is included. Additional pieces of luggage may be transported subject to availability and may consist of several pieces up to a total weight of 50 kg.

(2) The passenger must accommodate the hand luggage himself/herself.

(3) Hand luggage left behind will be treated as lost property.

(4) A wheelchair carried by a severely disabled person, insofar as its condition permits, will be transported free of charge upon presentation of the official identification card. The ID does not have to be accompanied by a valid token. Electric wheelchairs are excluded from transportation.

(5) The transport of electrically powered light vehicles, so-called “e-scooters”, is excluded.

§ 15 Bicycles

(1) Bicycles are not transported in the flexible mobility concept in the district of Rosenheim.

§ 16 Animals

(1) Dogs are only transported under the supervision of a suitable person. Dogs may not be accommodated on seats. Dogs that may endanger fellow passengers must wear a muzzle.

(2) The carriage of dogs with increased aggressiveness and dangerousness (fighting dogs) is excluded.

(3) Small animals may only be carried in suitable containers.

(4) Dogs are carried free of charge.

§ 17 Lost property

(1) Lost property is to be handed over immediately to the driving or supervisory personnel.

(2) Lost property can be requested from the operating companies by telephone during office hours and collected if necessary.

IV Tickets and fare reductions

§ 18 Single ticket

(1) For the use of the flexible mobility concept in the district of Rosenheim, a one-way ticket can be purchased for a single trip.

(2) The one-way ticket must be booked via the app or by telephone and paid for in the app by credit card or to the bus driver in cash.

§ 19 Children and senior citizens

(1) Children up to the age of 6 are generally transported free of charge in accordance with § 10 Para. 3.

V Final provisions

§ 20 Complaints

Complaints are to be addressed to RoVG mbH, Wittelsbacherstr. 53, 83022 Rosenheim, stating the date, time and line designation, except in the cases mentioned in § 4 Para. (5), unless they can be settled by the supervisory personnel.

§ 21 Liability

(1) The operating company is liable for the death or injury of a passenger and for damage to property that the passenger is wearing or carrying, according to the generally applicable provisions of the Road Traffic Act.

(2) For damage to property within the meaning of § 14 paragraph (1), the operating company is liable to each person transported only up to a maximum amount of € 1,000. The limitation of liability shall not apply if the damage to property is due to intent or gross negligence.

§ 22 Limitation

(1) Claims arising from the contract of carriage shall become statute-barred after 2 years. The limitation period shall commence when the claim arises.

(2) In all other respects, the statute of limitations shall be governed by the general provisions.

§ 23 Exclusion of Claims for Compensation

(1) Deviations in the execution of the journey due to traffic obstructions, operational disruptions or interruptions as well as lack of space do not constitute grounds for claims for compensation against the operating company; in this respect, the operating company also assumes no guarantee for the adherence to connections.

(2) The operating company is not liable for the cancellation of trips for which it is not responsible.